Refund & Return Policy

Thank you for shopping with Suite Blanc Ltd. We value your satisfaction and want to ensure a smooth experience when purchasing from suitesblanc.com. Please read our refund and return terms carefully.

Returns

We accept returns within 4 days of delivery.

• Items must be unused, unworn, and in their original packaging with all tags intact.
• Due to hygiene and safety reasons, jewelry, personal accessories, and beauty products cannot be returned unless they arrive damaged or defective.

Non-Returnable Items

• Items purchased on sale or at a discount
• Items marked as “promo sale” or “clearance sale”
• Jewelry, watches, and perfumes (unless damaged upon arrival)

Refunds

Once your returned item is received and inspected, we will notify you by email.

If approved, your refund will be processed to your original payment method within 5–10 business days.

Shipping costs are non-refundable unless the return is due to our error (wrong or defective item).

Exchanges

We only offer exchanges for items that are defective, damaged, or the wrong size. Please contact us within 48 hours of delivery at info@suiteblanc.com.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours with photo evidence. We will arrange for a replacement, store credit, or refund.

Late or Missing Refunds

• Refunds typically take 5–10 business days to reflect.
• If you haven’t received your refund after this period, first check with your bank or payment provider.
• If the issue persists, contact us at info@suiteblanc.com.

Return Shipping

Customers are responsible for return shipping costs, except in cases where the return is due to our error (wrong or damaged item).

We recommend using a trackable shipping service to ensure your return reaches us safely.

Contact Us

For any questions or assistance regarding refunds and returns, please reach us at:
Email: info@suiteblanc.com
or use the Contact page on suitesblanc.com.